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Follow-up note β what to call about (staff only; never put in a text). Your check-in Comment is not changed.
Follow up by
Penny calls them at 6:45 PM (or tap "π€ Penny call now" on the Operator's "Patients to call" list). She checks who they are first, then asks "I may be sharing some details from your visit β is that OK?" before using the comment. A voicemail never includes the comment.